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1.
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Qualidade total na prestacao de servicos : como aprimorar as praticas gerenciais adotando a melhoria continua
by KAPLAN, Daniel I | RIESER, Carl. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1996Title translated: Service success.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K173q] (1).
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2.
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Gestao da qualidade no processo : a qualidade na producao de bens e servicos
by PALADINI, Edson Pacheco. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P1538g] (1).
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3.
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Excelencia em servicos : uma questao de sobrevivencia no mercado
by BARROS, Claudius D'Artagnan C. de. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16B2777e] (1).
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4.
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Qualidade total em serviços : conceitos, exercícios e casos práticos
by LAS CASAS, Alexandre Luzzi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16L337q] (1).
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5.
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Controle da qualidade
by PARANTHAMAN, D. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Title translated: Quality Control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P223c] (1).
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6.
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Compromisso com a qualidade
by TOWNSEND, Patrick L | GEBHARDT, Joan E. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1991Title translated: Commit to quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16T749c] (1).
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7.
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A implantação da qualidade e da produtividade pelo método do Dr. Deming
by MIRSHAWKA, Victor. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M6768i] (1).
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8.
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Engenharia da qualidade em sistemas de produção
by TAGUCHI, Genichi | ELSAYED, Elsayed A | HSIANG, Thomas C. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : McGraw-Hill do Brasil, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16T1283e] (1).
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9.
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Deming : as chaves da excelência
by MANN, Nancy R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books / McGraw-Hill, 1992Title translated: The keys of excellence: the story of the deming philosophy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M2821d] (1).
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10.
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Momento da qualidade
by RANGEL, Alexandre. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R1965m] (1).
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11.
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Qualite et competitivite des entreprises : du diagnostic aux actions de progres
by COLLIGNON, Etienne | WISSLER, Michel. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Economica, 1988Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C6997q] (1).
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